Internal Error --- 500 1. Shutdown the http server, oc4j and opmn services using following scripts at $INST_TOP/admin/scripts adapcctl.sh stop adoacorectl.sh stop adformsctl.sh stop adoafmctl.sh stop adopmnctl.sh stop Note: If its during Production Down Time or a UAT/TEST Instance then all the middle tier services can be shutdown. 2. Backup/Delete existing log files in: $LOG_HOME/ora/10.1.3/Apache $LOG_HOME/ora/10.1.3/j2ee $LOG_HOME/ora/10.1.3/opmn Note: If the issue is easily reproducible it is safe to delete the log files (unless otherwise required) 3. Enable HTTP/OC4J/OPMN debug logging a) Enable http ODL logging, Edit httpd.conf file, add the following to the end of file $ORA_CONFIG_HOME/10.1.3/Apache/Apache/conf/httpd.conf OraLogMode oracle OraLogSeverity TRACE:32 OraLogDir $LOG_HOME/ora/10.1.3/Apache/oracle Note: Please use the full path to $LOG_HOME e.g. OraLogDir /u01/inst/apps/JCB_atg/logs/ora/10.1.3/Apache/oracle b) Make the following directory which will be holding the created Apache ODL log files > mkdir $LOG_HOME/ora/10.1.3/Apache/oracle 4. Increase OC4J logging for oacore a) edit j2ee-logging.xml adjust the following in file: $ORA_CONFIG_HOME/10.1.3/j2ee/oacore/config/j2ee-logging.xml <logger name='oracle' level='TRACE:32' useParentHandlers='false'> b) Increase OC4J logging for forms: edit j2ee-logging.xml adjust the following in file: $ORA_CONFIG_HOME/10.1.3/j2ee/forms/config/j2ee-logging.xml <logger name='oracle' level='TRACE:32' useParentHandlers='false'> c) edit orion-web.xml adjust the following in file: $ORA_CONFIG_HOME/10.1.3/j2ee/oacore/application-deployments/oacore/html/orion-web.xml param-name>debug_mode</param-name> <param-value>true</param-value> 5. Increase OPMN Logging a) edit opmn.xml adjust the following in file: $ORA_CONFIG_HOME/10.1.3/opmn/conf/opmn.xml <debug path="/u01/inst/apps/JB_atg/logs/ora/10.1.3/opmn/opmn.dbg" comp=" internal;ons;pm" rotation-size="1500000" rotation-hour="0" /> 6. Use the ojspcompile.pl perl script to perform a manual pre-compilation of the JSP pages. The following command will compile all the JSP pages and build up the JSP cache again. Unix: # $FND_TOP/patch/115/bin/perl ojspCompile.pl --compile --flush -p 2 Windows: C:> <FND_TOP>\patch\115\bin\perl -x ojspCompile.pl --compile --flush This utility is also used by the AD utilities to perform this action, for example after patches are applied which replaced 1 or more JSP pages. Since this a manual action which also requires understanding of parameters to be passed to have the right (set of) JSP compiled this option may be error-prone. 7. Startup the http server, oc4j and opmn (reverse the startup sequence above) 8. Reproduce the issue - Access the following urls and inform support if the url was successful or unsuccessful (with the resulting error): http://<server>.<domain>:<PORT>/OA_HTML/ServletPing http://<server>.<domain>:<PORT>/OA_HTML/OA.jsp?OAFunc=OAHOMEPAGE http://<server>.<domain>:<PORT> http://<server>.<domain>:<PORT>/OA_HTML/OAInfo.jsp http://<server>.<domain>:<PORT>/OA_HTML/jsp/fnd/aoljtest.jsp http://<server>.<domain>:<PORT>/OA_MEDIA/FNDLOGOL.gif http://<server>.<domain>:<PORT>/forms/frmservlet http://<hostname.domainname>:<port>/OA_HTML/fndvald.jsp?username=sysadmin&password=<sysadmin_password> 9. Upload the FRESH log files at: $LOG_HOME/ora/10.1.3/Apache $LOG_HOME/ora/10.1.3/j2ee $LOG_HOME/ora/10.1.3/opmn

Action plan-2

1.Choose another value for $CONTEXT_FILE variable: s_java_object_cache_port

2.Make sure its the same on all apps tiers

3.Run AutoConfig and retest

NOTE:issue is resolved